Support

Support

If you're struggling with a Lab and have been unable to find a solution after multiple attempts, we are here to help. 

You can get in touch with the Support team for assistance by using our feedback forms.

Below are a few ways to get in touch with Support with the right information. In case you can't find the information you are looking for please use this Form to reach out to our Support team.

Contacting Support at the End of a Lab

The SecureFlag Platform provides an option to leave feedback at the end of every Lab. If the user gives less than five stars, a dialogue box will appear where detailed feedback can be provided. Our Support team will then promptly reach out to the user based on this feedback.

This allows users to share their challenges and experiences with our team and helps us provide support and address challenges in the right context.



Contacting Support Regarding a Completed Lab Session

Notes
Note: Please submit all Lab-related queries and feedback after completing a lab in the manner specified below. This ensures that the Support team has more context about the session and the attempts made to resolve the vulnerability, allowing them to respond more efficiently. By following this process, you can get the help and support you need more quickly and effectively.

To Submit Queries and Feedback for a Past Lab Session

Step 1: Click on the Run Labs tab in your dashboard.


Step 2: Alternatively, go to the Achievements page and look for the Latest Completed Labs section. Click on the See All Completed Labs on the right.



Step 3: This will display a list of all previous Lab sessions in the account.

Step 4: Click the View Results button for the lab session you want to provide feedback for.


Step 5: This will open the lab results page. From here, click on the Give Feedback button.



You can also get in touch with the Support team for any non-lab-related queries related to any issues or questions you may have.

To Get in Touch with the Support Team

Step 1: Go to the Help portal by clicking on the Help button in the bottom left corner or by clicking the small icon in the top right corner and selecting the Help option.



Step 2: Click on the Contact Support button on the top right corner or in the footer to contact our Support team.



Step 3: Then, fill out the form fully with the message and press the Send button.



Review Expected Solution for Lab

The SecureFlag Platform also provides an option to view the solution for a Lab. This can provide valuable insights into how to remediate the vulnerability, helping you better understand the problem and find a way to resolve it.

However, it's important to be aware that if you choose to view the solution, you will lose the ability to earn points for that lab for the next 365 days.

How to view the solution for a Lab

To view the solution for a lab:

Step 1: Click on the Run Labs tab in your dashboard or go to the Achievements page and look for the Latest Completed Labs section as you did for submitting feedback.

Step 2: Then, click on the See All Completed Labs on the right.

Step 3: Find the lab you want to view the solution for and click the View Results button.

Step 4: On the lab results page, select the View Solution option.



Step 5: On the modal window that appears, click on the Reveal Solution option to view the solution.



Please keep in mind by viewing the solution; you will lose the ability to earn points for that lab for the next 365 days.

We recommend getting in touch with our Support team, as mentioned in the previous sections if you have any queries before taking this option.

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